Bank Simpanan Nasional has make history in banking operations in Malaysia as they introduce virtual teller machine (VTM) at their bank.
The VTM allows its bank tellers to serve customers in multiple other locations, remotely and concurrently, via live virtual banking operations.
BSN was launched the VTM by Deputy Prime Minister, Datuk Seri Ahmad Zahid Hamidi at the Wisma BSN.
BSN has invested RM30 million to roll out the service which will provide more than 8-0 percent of the counter services and it was an improvement over the current Automated Teller Machines (ATMs) and Cash Deposit Machines (CDMs).
The transactions available at VTMs included balance enquiry, deposits and withdrawals, intra or inter-bank fund transfers, Interbank GIRO (IBG) transfer, bill payments,loan and credit car repayments and Premium Saving Certificate (SSP) savings.
For security purposes, all transactions require the customer to insert their MyKad into the Multi-Link Queue Management System (MLQMS) or VTM and have their thumbprint verified, and the transactions are also recorded.
In the near future, Adinan said the VTM service would also be offering additional services including account opening and issuance of debit card, customer information management and bills payment.
Currently, BSN provides the service via a total of 93 VTMs in 31 branches, and the system currently involves 450 BSN tellers as virtual teller agents nationwide